Tuesday, April 12, 2016

Exchange Online In-Place Archive not showing up in Outlook Web App

Ever had the problem when you have enabled the user's mailbox with In-Place Archive (a.k.a. Hosted Archive or Archive Mailbox), but yet it doesn't show up in OWA?

And you have tried to enable it for a hybrid mailbox, as well as a cloud only mailbox and both has the same behaviour?

The fix for me was a simple one - just clear your browser cache - for some reason that solved the problem for me.

2 comments:

Zak said...
This comment has been removed by the author.
Zak said...

FYI, one of my users had this issue, it was because they had enabled the option to always use "light mode" in OWA. I disabled that option and the next time I logged in, the archive appeared.